logo_2-10 2-10 Home Buyers Warranty
Premium: $390
Deductible: $30-75
Effective: Depends on the policy
Coverage Area: Nationwide (USA)

"Worst customer service ever. I have had three claims with them and each one is the same. You have to spend an hour on hold to talk to anyone. They are slow in responding. They pay the contractors very little, which results in low quality work. They will do everything they possibly can to fight you on payment of claims. We received this warranty free when we purchased our house, and it is barely worth what we paid for it. Stay away from this company. They are the worst!"

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"This us the worst company ever. I feel terrible for making our old homeowner for paying for this crap! Over the summer we had to make a claim because our AC decided to get clogged and the run water into our living room. It wasn\'t covered under the warranty. This is after they found a contractor that was 2 hours away from where we live. Just tried to call because our furnace is acting up, they told me that it was an emergency basis, and they have in my file that I have a infant with medical problems. They call me back to tell me that they can\'t get anyone to me until tomorrow afternoon... So much for an emergency. I would rather pay the extra money and call someone, then go through this joke of a company. I\'m done with them!"

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"Horrible! I wouldn\'t even give them one star if I didn\'t have to put something in here. I have had this warranty for less than 30 days and they are refusing to pay a $300 claim for parts and labor for a furnace. They are claiming it is an accessory even thought the furnace will not run without it! I have had other home warranty companies and this is by far the WORST!. Stay away from them if at all possible and if you are dealing with Tate reality don\'t let them sell you this shady warranty!"

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"Most HORRIBLE people you can work with! They will respond to you but will tell you that it\'s not covered in warranty even though it states in packet it was covered. Repairs are faulty and you point it out to them and they say, how dare you question professionals who know how to make repairs! If the repair was good, there would be no problem! Obviously complained if the problem was not fixed! This company takes your $$ and does not help you! They\'re probably paid off by the builder!"

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"This company is a joke! Move on. "

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"This is the 2nd time that I have made a claim and both times they refused to take care of the total payment! Why buy this service if they do not cover anything!I will definitely not be renewing my policy!- Terri "

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"Last week my A/C broke and I called this company and they told me that I had no maintenance records and so they refused to pay. I was very mad and I called them several times (it took forever to wait) with no result. It was a waste of Time. - Jeff M."

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"Customer service is definitely my biggest complaint. I had to wait forever to actually talk to a representative. I no longer have a contract with 2-10 and wouldn't recommend their service to other homeowners. - Karen B."

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"Terrible customer service. I called multiple times regarding a refund and was told I would be contact back the same day. Not once did I receive a phone call back from anyone. I was denied repayment for a service that I had done because I didn't have pre-approval. I couldn't get pre-approval because they are not open on Sunday to file a claim! Absolutely terrible customer service in every aspect."

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"We have had this company and a warranty on our home since buying it 4 years ago. Since then our HVAC system has had to be repaired at LEAST 5 times. Of course this ALWAYS happens at the worst times, heating in the winter, AC in the summer. We've been told several times the system was out dated, parts were hard or impossible to come by and this last time it was FINALLY recommended by the contractor to be replaced. However, 2 weeks after initial failure we are STILL in the cold. We were contacted by 2-10, first it was to be replaced, 95$ extra charge. Then we were contacted again by 2-10, replaced 295$. Then yet again repaired 295$ and finally (hopefully) repaired 95$ The largest issue is that all this time and back and forth the contractor is unable to DO ANYTHING! So if parts are to be ordered they needed to wait. Meanwhile it's dropping to 40 degrees or less. We tried and spoke to several reps including "supervisors” who later denied to speak to us. BAD FORM!!! 2-10. I'd come to expect much more"

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"We received a home warranty when buying a home in Scottsdale. Our hot water tank sprung a leak and had to be replaced. We had no problems working with this company. they arranged the plumber and gave a good fair price to the claim. We would recommend them."

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"THE CONTRACTOR ASSIGNED TO REPLACE THE SPRING ON THE GARAGE DOOR WAS DENALI SERVICES...TIMING WAS GREAT ALONG WITH THE TECHNICIAN THEY ASSIGNED. WE HAVE NOTICED MOST OF THE C0MPLAINTS WITH THE WARRANTY COMPANIES THAT ASSIGNED WORK TO A CONTRACTOR THAT COULDN'T FIND THERE WAY OUT OF A PAPER BAG THIS WAS NOT THE CASE WITH THE SERVICE EXPERT,DARREN HAMILTON THAT DENELI ASSIGNED ....THE BEST PART WE CAN REQUEST DANALI IN THE FUTURE.."

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"Although I was initially hesitant about a home warranty, the seller provided me with one at closing, and I'm glad that I insisted on getting one! Within just a few weeks after I bought my home, our fridge went out, and 2-10 Home Warranty was very prompt in getting it serviced. In the end, the entire cost of the repair was covered, and I especially appreciated that the company called me back afterwards to ask about my experience and to provide them with feedback. The customer service rep I dealt with was very friendly and professional - so I would definitely recommend 2-10 Home Warranty in the future!"

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"I have had the service for 4 years now. I originally received the warranty when I purchased my house of 12 years. During the first year, I had the water heater replaced. I was a little worried about the service because of claims of home warranties not fulfilling claims. The claim went through, and I received a new water heater. The claim process was like this. I submitted the claim it took to the next business day for the work order to get to the service center. They usually call the day they receive the claim. Once the service person recognized I need a water heater, he took pictures of the unit and wrote up reasons why I need a water heater. The next business day I had the unit installed. So, it took three business days to get the claim processed. After this claim, I have purchased the warranty each year after. I usually submit an average of 2-3 claims a year. I have yet to have one claim turned down. The only thing I have run into that the company would not replace was an Ice maker on a refrigerator (which I did not submit a claim for after talking with Customer Service) and I was requested to pay an environment fee ($50) for a heater exchange (Btw... The HVAC service said would cost $2600 to replace the heater exchange, and I paid $50 Trade fee/$50 Environment fee). The warranty has additional options you can purchase to cover an ice maker and other small items. But in the case of the ice maker, I purchased the ice maker myself and installed it into my refrigerator for less than $100. Over the years, I have seen the customer service get better. The website has become very easy to submit a claim, and I have noticed the claims are processed through the website faster than a couple of years ago. I normally submit a claim now during business hours, and I get a call from the service generally the next morning or the same day. I have had claims submitted in the morning and a service tech at the house the same day. I cannot pick the service company, but I have had service companies provide bad service, and I call customer service with the complaint. Usually, they will cancel the work order, and call another service provider."

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"I have had 2-10 Home Warranty for 12 years now and I have never had a problem with service calls or anything, I have had a hot water heater replaced, a a.c. unit and garbage disposal replaced and they paid everything. I am sorry to hear the about the complaints, I thought everybody loved them as much as I did. Satisfied Customer"

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"The exhaust fan motor on my furnace went out , I called the 800 number , within 30 seconds I was talking to someone , 2 days later the furnace guy showed up and within 1 hour my furnace was fixed also the assholes who worked on the furnace before put a exhaust vent on that was too short and used tape to take up the gap , they fixed that as well."

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"We have filed two warranty claims during this first year of coverage. Both times the claims were forwarded to the sub contractor promptly, and the sub called us within hours. The service techs came out the next day & repairs were made. We won't be renewing our policy with 2-10, but only because of their higher prices....I hope that doesn't come back to bite me - you get what you pay for?"

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"We have had 2-10 for 6 years now and have had about 3 claims. Before this time they have always been timely. Our air conditioner went out after we bought the house. they came out twice before it was decided they would replace the unit. No problem. All three times were complete within a week. The 2nd time we called was our hot water heater- that was decided and replaced the same day the tech came out. However, our washing machine is another story. We made the claim on 11/3/11. Tech came out the next day and said it was the transmission and 5 days for the part. 7 days later they came out with the trans. and it still didn't work so it must be the motor (right?)5 days later they came out with the motor... not the problem, still not working. Tech stated could be the ground and not worth fixing. However the warranty company doesn't want to replace, i guess. Looks like another motor has been ordered and expected for Dec 3 but according to the warranty company this is the 1st motor and maybe they will replace. Regardless, it has been 4 weeks, no washer and lots of frustration. ‘they understand' they say as they order my part that will take another 5 or so days. then if the tech comes out and still can't fix, they will have to order me a ‘like' washer! which will be another 5 days then i have to wait for the tech. everyone has different stories. i have already spent $100 for the tech to come out and over $150 at the laundry mat and looking at another 2-4 weeks. Previous times were timely (which is why I gave the 2′s) but really researching other warranty companies. Based on this time only they would have gotten 0′s. Any suggestions?"

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