the-warranty-group-logo The Warranty Group (Aon)
Premium: $399
Deductible: $75
Effective: 30 days after enrollment
Coverage Area: Nationwide (USA)

"Took forever to find a contractor for me. But the job was done ! -Juan D."

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"You really need to read the fine print. Yes, they cover alot of items, but not usually the items on the appliances that you need fixed. I have used them for a couple of yearas now, and I am finished. "

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"i called The Warranty Group for service and was told to call a contracter myself . I had the repair done ,sent in the bill and Warranty Group refused to pay, all i got was a run aaround."

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"I recently have a dry wall repair after leak inspection. The Warranty Group found a local contractor to do the work. The contractor inspected and quoted. The warranty group only allowed him to do half of the work without paying another half which needs to finish and paint and bring the dry wall to look like before. They do not want to finish the work they have started."

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"I've had nothing but problems with THe Wrranty Group. The people that they send are unrelyable, if they even decide to show up. When I can get my problems "fixed”, they will only pay for putting a band-aid on the problem, when i bought this warranty i thought that they would actually fix things that were broke, not just band-aid stuff to last as long enough for the warrenty to run out. "

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"I have always had good luck with this company. The phone reps are always nice. Some service providers are better than others but for the most part are solid. The coverage has easily paid for itself over the five years we've had it."

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"I have had this service for 4 years, since then, I have had my gas range replaces, my dishwasher repaired and am now having my refrigerator replaced due to a bad compressor. The customer service reps are ok. By no means go above and beyond but have been pleasant. They scheduled service tech on my most recent issue within 3 days and they have come to the conclusion that it should be replaced. Being a recently divorced mom of a 16 year old, I don't know what I would do without this... well yeah I do. I would be out a grand on a refrigerator/freezer; a couple of hundred bucks on a dishwasher and about $1700 for a gas range with downdraft. The only advice I would give anyone is KNOW THEE SPECS OF YOUR CURRENT APPLIANCE! On my gas range, they tried to replace it with one without a downdraft. Knowing this information allowed me to get a correct replacement which was about a $700 difference. I would recommend to ANYONE!"

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"You really need to read the fine print. Yes, they cover alot of items, but not usually the items on the appliances that you need fixed. I have used them for over 6 years now, and I am finished."

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"I am a contractor who does work for The Warranty Group, and I believe they are more than fair! If homeowners would read their policy and maintain their appliances, this insurance is well worth the price. We've done work with few other warranty companies over the past 20 years, and The Warranty Group by far covers more repairs and offers cashout if cost of repair exceeds cap limits. Homeowners expect to be able to pay $390 for the policy, never maintain their appliances, and get new ones when theirs break. Doesn't work that way!"

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"I bought the home warranty with my home purchase. I used it twice, and it more than paid for itself. Once was to fix the heating in the house, and the second was to replace (!) the hot water heater with just a tiny deductible. Overall I was very happy with the service. Both times the responders were fairly swift. If I didn't have those problems, I probably would've thought the money was worth the peace of mind anyway."

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"We have had the same warranty since we bought our home 20 years ago. The name of the warranty company has changed many times. The Warranty Group will be the end of our association with this coverage. We had AC issues and the technician was completely incompetent and un-timley- 2 lost days of work with no resolution to the AC problem. We had an independent AC company come out to address the problem. They were appalled when they saw what The Warranty Group recommended technician had done. The independent company fixed what they could and we have had working AC since. Of course, now that we've had an independent company work on the unit, it is no longer covered by The Warranty Group. There is no way I can recommend this company- and we, of course, will not be renewing our contract with them."

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"We bought TWG Home warranty in 2007 when we bought the house, on the recommendation of the realtor. In 4 years, we have used their services twice for minor roof repairs and twice for AC problems. They did not have any roofer in our area. They let us choose a roofer and reimbursed us promptly. The AC failed both times Friday evening in extremely hot weather. They did send a service guy Monday morning each time and he could fix the problem same day. Another time garage door failed and they said the specific problem (broken spring)was not covered. We got it fixed on our own. Overall, I think we have received reasonable service for the money paid (approx $600-700 per year with some options). If you are a first time home buyer, it is worth having a home warranty for a few years until you get familiar with the house and its problems and also get to know repair persons in your area. You will have someone to call. But one should not expect the company to take care of expensive or frequent repairs."

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